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TERMS & CONDITIONS

What is The Wellness Club?

Welcome to Double Zero. Please read these Terms and Conditions ("Terms") carefully before using the website www.doublezero.store (the "Site") or purchasing any products from us. These Terms govern your access to and use of the Site, as well as any orders or purchases you make. By accessing or using this Site, you agree to be bound by these Terms, including any policies incorporated by reference.

Acceptance of Terms

By using or purchasing from Double Zero, you agree to be bound by these Terms and any additional terms, conditions, or policies that may apply to specific sections of the Site or to products that are offered by Double Zero. If you do not agree to these Terms, please do not use the Site or purchase products from us.

Eligibility

You must be at least 18 years of age to purchase products from Double Zero. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and that all information you provide to us is accurate and truthful.

Products and Availability

Double Zero offers a range of supplements designed for both men and women. We make every effort to accurately display and describe our products. However, we cannot guarantee that all product descriptions, images, or prices are completely accurate, error-free, or current. We reserve the right to modify or discontinue any product at any time without notice.

  • Product Availability: All products on the Site are subject to availability. If a product is out of stock, we will notify you as soon as possible and provide alternatives or allow you to cancel your order.
  • Pricing: Prices for products are listed in your local currency and are subject to change without notice. We reserve the right to correct any pricing errors at any time.

Order and Payment

Once you place an order on Double Zero, you will receive an order confirmation email. This email will acknowledge that we have received your order but does not signify acceptance. Acceptance of your order occurs when your payment is processed and the product is shipped. Double Zero reserves the right to cancel or refuse any order at our discretion.

  • Payment Methods: We accept major credit cards, debit cards, PayPal, and other payment methods that may be available from time to time.
  • Billing Information: You are responsible for providing accurate and complete billing information, including your name, address, and payment details. You authorize us to charge your payment method for the total price of your order, including shipping and applicable taxes.

Shipping and Delivery

We strive to process and ship orders as quickly as possible. However, shipping times may vary based on factors such as product availability, your location, and shipping method selected.

  • Shipping Costs: Shipping costs are calculated during checkout based on your delivery address and the items in your cart. You will see the final shipping cost before completing your order.
  • Delivery Times Estimated delivery times are provided during checkout, but these are only estimates and may vary due to external factors.
  • International Shipping: We offer international shipping to selected countries. Please be aware that international orders may be subject to customs duties, taxes, or other charges that are the responsibility of the buyer.

Returns and Refunds

Double Zero is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible products within 30 days of receipt for a refund or exchange.

  • Return Eligibility: To be eligible for a return, the product must be unopened, unused, and in its original packaging. We cannot accept returns for products that have been opened or used, for health and safety reasons.
  • Refund Process:Once we receive your return and confirm its eligibility, we will issue a refund to your original payment method. Please note that shipping fees are non-refundable.
  • Exchanges: If you wish to exchange an item, please contact our support team at support@doublezero.store for instructions.

Intellectual Property

All content on the Site, including text, images, logos, graphics, and software, is the property of Double Zero and is protected by copyright and other intellectual property laws. You may not use, copy, modify, or distribute any content from the Site without our express written permission.

User Conduct

By using the Site, you agree to not engage in any of the following activities:

  • Using the Site for unlawful purposes.
  • Attempting to interfere with the operation of the Site or its servers.
  • Submitting false or misleading information.
  • Violating any applicable laws, regulations, or third-party rights.

Account Security

You are responsible for maintaining the confidentiality of your account and password. If you believe your account has been compromised, you should immediately notify us at support@doublezero.store. We are not responsible for any unauthorized access or use of your account.

Privacy Policy

Double Zero respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

Disclaimers

Double Zero products are dietary supplements, and while we make every effort to provide accurate and useful information, we do not guarantee the effectiveness of our products for every individual. The information provided on the Site is for informational purposes only and should not be construed as medical advice. Always consult with a healthcare provider before starting any supplement regimen.

  • Limitation of Liability: Double Zero is not responsible for any damages arising from the use of our products or the Site, including but not limited to indirect, incidental, or consequential damages

Modifications to Terms

Double Zero reserves the right to modify or update these Terms at any time, without prior notice. When we make changes, the updated Terms will be posted on this page with the date of the revision. Your continued use of the Site after such changes constitutes your acceptance of the updated Terms.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in [Your City/State/Country].

Contact Information

If you have any questions or concerns regarding these Terms, or if you need assistance with any orders or returns, please contact us at:

  • Email: support@doublezero.store

Accessing your account

To enjoy a seamless shopping experience, you need to create an account on Double Zero. Once registered, you’ll have access to various features, including the ability to place orders, track purchases, redeem rewards points, and more. Here's a breakdown of what you can do with your account:

Account Features

  • Order History: View past orders, track current shipments, and manage returns and exchanges.
  • Rewards Program: Earn and track rewards points based on your purchases, which can be redeemed for discounts or special offers.
  • Personalized Recommendations: Receive tailored product recommendations based on your preferences and purchase history.
  • Account Security:You can update your email, password, and shipping details at any time for your convenience.
  • Cashback & Rewards:Depending on your account tier, you may be eligible for cashback rewards and special bonuses.

Limits on Accessing Your Account

  • Tier Eligibility:Certain features, such as higher cashback rates and bonus rewards, may be limited based on your account’s tier (more on tiers below). To unlock higher rewards, you’ll need to reach the required spending thresholds.
  • Account ActivityTo maintain your account in good standing, we encourage regular activity, including making purchases, engaging with promotions, and referring friends.
  • Inactive Accounts Accounts that are inactive for an extended period (e.g., 12 months or more) may be subject to account suspension or deletion. You’ll receive an email notification before any action is taken on your account.
  • Account Security:You can update your email, password, and shipping details at any time for your convenience.
  • Cashback & Rewards:Depending on your account tier, you may be eligible for cashback rewards and special bonuses.

cashback & tier-based rewards

Double Zero offers a tiered cashback and rewards program that allows you to earn rewards based on your purchasing activity. The more you shop, the more you can earn. Here's how it works:

Tier Structure

Basic Tier (0-499 points)

  • Cashback: 1% on every purchase.
  • Rewards Points: 1 point for every $1 spent.

Silver Tier (500-999 points)

  • Cashback: 2% on every purchase.
  • Rewards Points: 1.5 points for every $1 spent.
  • Additional benefits such as exclusive discounts and early access to sales.

Gold Tier (1000+ points)

  • Cashback: 3% on every purchase.
  • Rewards Points: 2 points for every $1 spent.
  • VIP access to special promotions, personalized offers, and free shipping.

How Cashback Works

  • Cashback is credited to your account as a percentage of your total purchase amount. For example, if you're in the Silver Tier and you make a purchase of $100, you’ll receive $2 back as cashback (2% of $100). Cashback can be applied to future purchases and may have certain restrictions based on your tier level.

Earning and Redeeming Rewards Points

  • Earning Points: You earn 1 point for every $1 spent on qualifying purchases. Points are awarded on the total order value (before taxes and shipping fees).

For example:

  • Spend $50 → Earn 50 points
  • Spend $200 → Earn 200 points
  • Redeeming Points: Points can be redeemed for discounts or gift cards on future orders. The redemption rate is as follows:
  • 100 points = $1 discount on your next purchase
  • 500 points =$5 discount
  • 1000 points = $10 discount.

You can apply your points during checkout, and they will be deducted from your total order price.

  • Expiration of Points:Rewards points typically have a shelf life of 12 months from the date they are earned. Be sure to redeem your points before they expire.

Referral Program and Bonus Points

We value our customers and want to reward you for spreading the word about Double Zero. Our Referral Program allows you to earn bonus points when you refer others to our store. Here's how it works:

Referral Process

  • Invite Friends: Share your unique referral code with friends, family, or on social media. You can find your code by logging into your account and navigating to the Referral Program section.
  • Your Referral Makes a Purchase: When someone uses your referral code and makes their first purchase, both you and the referred customer will earn bonus points.
  • Earn Bonus Points: For every successful referral, you will receive 500 bonus points, and your friend will receive a 10% discount on their first order.

Referral Rewards Breakdown

  • Bonus Points for Referrals: Each successful referral will earn you 500 bonus points, which can be used like regular rewards points.
  • Referral Limits: You can refer an unlimited number of people, but bonus points are capped at 5000 points per calendar year. This ensures fair rewards for all users.

Special Referral Promotions

From time to time, we may run special Referral Events where you can earn extra points or higher rewards. Keep an eye on your account and your email for announcements about these limited-time promotions.

Important Notes About Rewards & Cashback

  • Eligibility:You must have an active account and a valid email address to participate in the rewards program and the referral program.
  • Non-transferable:Rewards points, cashback, and bonus points are not transferable or redeemable for cash unless explicitly stated.
  • Fraudulent Referrals: Any attempts to fraudulently manipulate the referral program (e.g., referring fake accounts or self-referrals) will result in the suspension of your account and the forfeiture of any rewards points.

For any questions or support related to your account, cashback, rewards points, or referral program, please contact us at support@doublezero.store.

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